Non-profits that utilize streamlined and repeatable processes will be able to survive in a competitive environment of increased output expectations and tighter budgets.

Process mapping can help you better understand the communication gaps, hand-off errors and differences in priority that cause inefficiency, frustration or slow response times.

Process mapping is the focused review and documentation of an organization’s core business processes — the critical activities that a non-profit organization must do efficiently and consistently in order to provide the services and/or products that make up its core mission.

Whether through training or having our experienced MODS staff facilitate the process, we help your program and administrative staff look beyond silo-oriented, non-interactive activities to create buy-in and agreement on streamlined processes that are easily understood and followed by everyone.

Potential core processes that can benefit from process mapping include:

Client Eligibility
Client Enrollment
Budgeting
Accounting
Procurement
Emergency Procedures
Human Resources
Media Communication
Board Communication
Contract Initiation
Contract Review and Approval
Contract/Regulation Compliance
Staff Development and Training

Your organization benefits from:

Peak process efficiency (no more non-value added steps, gaps, black holes)
Improved external customer satisfaction
Improved employee satisfaction and performance with better communication and enhanced teamwork
Increased accountability with a clear understanding of the employee’s role and responsibilities within the organization’s “big picture”
Improved contract compliance; auditors/monitors love them!
Consistent organizational processes/no more “reinventing the wheel”
Visual, simplified picture of complex information
Common language/reference point for discussing, viewing, evaluating progress and goals